Delivery and Returns Policy

Thank you for shopping at Scrubs by Lise. If you are not entirely satisfied with your purchase, we're here to help.

Delivery and Returns Policy

Delivery Policy:

  1. Processing Time: Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking information.

  2. Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on the shipping method selected and your location. Please refer to the shipping options at checkout for estimated delivery times.

  3. Shipping Costs: Shipping costs are calculated based on your location and the shipping method you choose. Shipping costs will be displayed at checkout.

  4. Shipping Delays: While we strive to ensure timely delivery, unforeseen circumstances such as weather or carrier delays may affect shipping times. We appreciate your patience and understanding.

  5. Order Issues: If you experience any issues with your order or have questions about the delivery status, please contact our customer service team at hello@shopbylise.com.

Returns Policy:

  1. Eligibility for Returns:

    • Returns are accepted within 14 days of the delivery date.
    • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
    • Due to our limited stock, we may not be able to accommodate size exchanges. Instead, you may choose between store credit or a refund.

  2. Return Process:

    • To initiate a return, please contact our customer service team at hello@shopbylise.com with your order number and reason for the return.
    • We will provide you with instructions on how to return the item.

  3. Return Shipping Costs:

    • The customer is responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure the return reaches us.

  4. Refunds and Store Credit:

    • Once we receive and inspect the returned item, we will process your refund or store credit within 5-7 business days.
    • Refunds will be issued to the original payment method. Store credit will be issued in the form of a digital gift card.

  5. Non-Returnable Items:

    • Items marked as final sale or discounted are non-returnable.

  6. Faulty or Incorrect Items:

    • If you receive a faulty or incorrect item, please contact us immediately at hello@shopbylise.com so we can resolve the issue promptly.

For any questions or concerns regarding our delivery and returns policy, please feel free to reach out to our customer service team at hello@shopbylise.com

.Thank you for shopping with Scrubs by Lise!